- The logger is not within range of the phone or tablet or something is obstructing the communication. Move closer to the logger. The range for successful wireless communication is approximately 30.5 m (100 ft) with full line-of-sight.
- Bluetooth may not be enabled for your device. Make sure Bluetooth is enabled in your phone or tablet’s settings.
- Press the button on a CX500, CX600, and CX700 logger to wake it up.
- The CX400 logger may need new batteries. Symbols will appear on the logger LCD if the batteries have enough voltage remaining and are installed properly.
- Close the app and then reopen it.
- Power cycle the mobile device (turn the power off, wait a few seconds, and then turn it back on) and try connecting again.
Change the orientation of your phone or tablet to ensure the antenna in your device is pointed toward the logger. Obstacles between the antenna in the device and the logger may result in intermittent connections.
- If you are an InTempConnect user, make sure you have the required privileges. Contact your administrator for help.
If you did not tap Start before the connection was lost, then the configuration settings will not be loaded to the logger and it will not start logging. Connect to the logger again, finish choosing your configuration settings, and then tap Start.
If you are logged into the app as a local user (not using InTempConnect), you can set a passkey for the logger. Connect to the logger and tap Set Logger Passkey. Enter a password up to 10 characters. The passkey will then be required any time another mobile device attempts to connect to the logger. The device that configured the logger, however, will automatically retain the passkey so you do not have to type in a passkey each time that device connects to the logger.
If you are an InTempConnect user, a passkey is automatically generated for each individual user associated with the same administrator account. Administrators or those who the required privileges can view the passkey associated with a logger on the detailed logger configuration page in InTempConnect if it is needed (see Viewing Details about Logger Configurations).
If you are logged in to the app as a local user (not using InTempConnect), tap Reset to Factory Default on the Set Logger Passkey screen or simultaneously press both the top and bottom buttons on the logger for three seconds (CX400 loggers only).
If you are logged in to the app as an InTempConnect user and you see an invalid passkey message, it is because your user account is not associated with the administrator account used to configure the logger. Contact your InTempConnect administrator for help to retrieve the key. If you have Reset Logger Passkey privileges, then a Reset Logger Passkey option is available when connected to the logger.
Connect to the logger and tap Download. Once the download is complete, a report is generated for sharing. InTempConnect users must have the required privileges.
A logger with a full memory should take a minute or less to download. If the download is taking longer than a minute, move the mobile device closer to the logger, within a few feet if possible. The further away the mobile device is from the logger, the longer the download can take.
The units displayed on the CX400 logger LCD can only be changed if the logger is reconfigured. To change the units on the logger LCD, select the desired units in Settings, connect to the logger, tap Configure, choose a profile, and tap Start. The new units will be displayed on the LCD when logging restarts.
Switch to another screen in InTemp and then switch back. The screen should then appear again as normal.
Only active users associated with the same InTempConnect administrator account used to configure the logger can connect to it. Contact your InTempConnect administrator to retrieve the key to enter when prompted.
Only until the logger is configured. If you are logged into the app as an InTempConnect user and configure the logger, then you will only be able to connect to that logger in the future as an InTempConnect user.
You need to have Gateway Administrator rights to see Gateways at the top of the screen. Contact your InTempConnect administrator to add the privileges to your user role.
- Make sure the gateway is within range of your phone or tablet. Move closer to the gateway, within sight if possible. Check the gateway signal strength icon in the app to make sure there is a strong signal between the phone and the gateway. The more blue bars, the stronger the signal.
- Change the orientation of your phone or tablet to ensure the antenna in your device is pointed toward the gateway. Obstacles between the antenna in the device and the gateway may result in intermittent connections.
Connect to the gateway. The app will list how many loggers are in range. Reposition the loggers closer to the gateway if not all are found as expected.
To download a NIST certificate (if available):
- Click Data and then Logger Configurations.
- Scroll through the table or enter search criteria to find a specific configuration.
- Click the link in the Logger Label column to view the configuration details page.
- Under Configuration Info, scroll to NIST Certificate and click Download.